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Dear Customers,
If you have any questions while shopping regarding products, availability, orders, payments, delivery, porcelain personalisation, returns or complaints, please contact us.
Many answers can also be found in the FAQ section – frequently asked questions.
Our Customer Service Office is open Monday to Friday from 8:00 a.m. to 4:00 p.m., excluding public holidays. If you contact us outside office hours, please send us an email. We will reply as soon as possible on the next business day.
How can we help?
The AS Ćmielów Customer Service Department will be happy to:
advise you on choosing a cup, figurine, coffee set, collector’s item or gift,confirm the availability of selected products,inform you about the planned completion and shipping date of your order,help you choose a delivery or payment method,provide information about the possibility of adding a hand-written dedication,assist with returns and complaints,answer additional questions about products currently available in our offer.
Please place orders in the online store via our website. Please send enquiries by email to: shop@cmielow.com.pl or zamowienia@cmielow.com.pl
Please do not contact the listed telephone numbers with unsolicited offers, training proposals or surveys. Thank you.
Online orders, Collector Club, withdrawal from purchase and complaints
For matters concerning online orders, product availability, order status, shipping, complaints and returns, please contact:
tel.: +48 15 861 53 12, +48 15 861 20 21 ext. 21
e-mail: zamowienia@cmielow.com.pl
International orders:
e-mail: shop@cmielow.com.pl
Accounting and HR
For matters concerning payments, invoices and accounting, please contact:
tel.: +48 15 861 20 21 ext. 21
e-mail: as@cmielow.com.pl
Showroom in Ćmielów
AS Ćmielów Porcelain Factory
ul. Sandomierska 243
27-440 Ćmielów
Poland
Contact:
tel.: +48 15 861 20 21 ext. 22
The stationary store in Ćmielów sells products available on site and also allows collection of previously prepared orders after confirmation that the order is ready for pickup.
Opening hours:
from May to September: Mon–Sun 9:00 a.m.–6:00 p.m.,
from October to the end of April: Mon–Sun 9:00 a.m.–4:00 p.m.Showroom in Kraków
Address:
ul. Morsztynowska 1
Kraków
Poland
Contact:
tel.: +48 792 047 766
e-mail: krakow@cmielow.com.pl
Opening hours:
Mon–Fri: 10:00 a.m.–6:00 p.m.,
Sat: 10:00 a.m.–3:00 p.m.Important information about our offer
We sell products made in our manufactory. They are available in our online store and in AS Ćmielów stationary stores.
We do not sell dinner sets or elements of dinner sets, as they are not available in our current online or stationary offer. For matters concerning dinner sets produced by other entities, it is best to contact the manufacturer of the particular set directly. We also do not sell our products in any outlet tent.
We do not provide porcelain identification or valuation services, including paid services. For the identification or valuation of older designs, figurines, sets, individual porcelain elements or collector’s items, please contact appraisers, auction houses or antique dealers that provide such services.