Customer service

Dear Customer,

If you have any additional questions regarding your purchases, feel free to contact us.

Our helpline is available on weekdays from 8 am to 4 pm.

+48 15 861 20 21 ext. 21

+48 15 861 53 12

You can also use the chat on our website.

If you are unable to reach us by phone after working hours, please send an email to order@cmielow.com.pl, and we will respond as soon as possible on the next business day.

The Customer Service of AS Ćmielów will make your shopping experience even more convenient.

We are here to:

- Provide advice on product selection,

- Confirm the availability of chosen patterns,

- Confirm the order dispatch date,

- Provide information on the expected delivery date,

- Discuss the possibility of product personalization, such as manual dedications,

- Assist with order placement, delivery options, and payment methods,

- Answer any additional questions that may arise during your search for the perfect design or gift selection.

Orders in our store can be placed through the website or by sending an email to order@cmielow.com.pl.

If you encounter payment issues, please contact our accounting department via email at as@cmielow.com.pl or by phone at +48 15 861 20 21 ext. 20.

NOTE!

We do not provide valuations for old patterns. Please contact appraisers specializing in porcelain valuation or antiques for such inquiries

Product reservation with in-store pickup

(at 243 Sandomierska Street)

+48 15 861 20 21 ext. 22

or +48 535 588 960

The store is open every day:

- from 9 am to 6 pm (May to September),

- and from 9 am to 4 pm (October to the end of April).

Available payment methods: traditional bank transfer, przelewy24, or PayPal. Cash on delivery is also accepted by courier ( olnyin Poland).

We offer international shipping, and the system will guide you on available shipping services and costs to different parts of the world.

We hope the new online store will be more user-friendly.

Sincerely,

AS Ćmielów Porcelain Manufactory